> ## Documentation Index
> Fetch the complete documentation index at: https://docs.threataware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ManageEngine Patch

> Connect ThreatAware to ManageEngine Patch Manager to track patch deployment and update compliance

## Overview

The ManageEngine Patch integration enables ThreatAware to collect read-only data from your ManageEngine Patch Manager console, providing visibility into patch deployment status and helping validate your patch management security controls.

<Info>
  **Connection Method**: API
  **Setup Time**: 15 minutes
  **Access Required**: ManageEngine Administrator account
</Info>

## Data collected

The ManageEngine Patch integration provides:

* Patch deployment status
* Update compliance metrics
* System patch history
* Security update tracking

## Use cases

<CardGroup cols={2}>
  <Card title="Patch Compliance Tracking" icon="shield-check">
    Monitor patch deployment status and ensure systems are current with security updates
  </Card>

  <Card title="Compliance Validation" icon="clipboard-check">
    Verify patch management controls are in place for all managed systems
  </Card>

  <Card title="Security Monitoring" icon="eye">
    Identify systems missing critical security patches across your environment
  </Card>

  <Card title="Audit Support" icon="file-contract">
    Generate reports showing patch deployment coverage and compliance metrics
  </Card>
</CardGroup>

## Setup instructions

<Steps>
  <Step title="Log in to ManageEngine Patch Manager Console">
    Access your [ManageEngine Patch Manager Console](https://your-manageengine-url.com) using an account with administrator privileges.
  </Step>

  <Step title="Generate an API Key">
    In the Patch Manager console, navigate to **Admin** > **API Key Generation**.

    * Click **Generate Key** and create a new key for ThreatAware integration
    * Set the required permissions, typically **Read-only** for monitoring, unless broader access is needed
    * Copy the **API Key** generated
  </Step>

  <Step title="Configure in ThreatAware">
    Complete the integration setup in ThreatAware:

    * Open ThreatAware and navigate to **Settings** > **Integrations**
    * Search for and select **ManageEngine Patch**
    * Enter the required credentials:
      * **API Key**: The key generated in ManageEngine Patch Manager
      * **ManageEngine URL**: Your ManageEngine Patch Manager instance URL
    * Click **Connect** to establish the integration
  </Step>

  <Step title="Verify Connection">
    After connecting, ThreatAware will begin polling data from ManageEngine Patch within 1 hour.

    * Check that the **Integration Status** shows as **Active**
    * Verify data is appearing in ThreatAware by viewing patch compliance details
  </Step>
</Steps>

## Required credentials

<AccordionGroup>
  <Accordion title="API Key" icon="key">
    **Field Name**: ManageEngine Patch API Key
    **Type**: Password (encrypted)
    **Description**: The API key generated in ManageEngine Patch Manager for API access

    <Tip>
      Store this credential securely in your organisation's password manager for future reference.
    </Tip>
  </Accordion>

  <Accordion title="ManageEngine URL" icon="server">
    **Field Name**: ManageEngine Patch URL
    **Type**: String
    **Description**: The URL of your ManageEngine Patch Manager instance

    **Format**: `https://your-manageengine-url.com`
    **Example**: `https://patch.acme.com` or `https://manageengine.company.net`
  </Accordion>
</AccordionGroup>

## Verification and testing

After setup, verify the integration is working correctly:

1. **Check Integration Status**
   * Navigate to **Settings** > **Integrations** in ThreatAware
   * Confirm the ManageEngine Patch integration shows **Active** status
   * Check the last sync timestamp

2. **Verify Data Collection**
   * Wait 60 minutes for the initial data poll
   * Search for a known device in ThreatAware
   * Check for ManageEngine Patch data in device details

3. **Test Queries**
   * Create a test query to filter devices with patch data
   * Verify the data matches your expectations

## Troubleshooting

<AccordionGroup>
  <Accordion title="Invalid API Key Error" icon="triangle-exclamation">
    **Symptoms**: Integration status shows authentication failure

    **Solutions**:

    * Verify the **API Key** is correct and copied completely
    * Ensure API key generation is enabled in ManageEngine Patch Manager
    * Check that the API key has not expired
    * Confirm the API key was entered without extra spaces
  </Accordion>

  <Accordion title="Permission Issues" icon="ban">
    **Symptoms**: Integration connects but no data appears

    **Solutions**:

    * Verify the API key has read permissions to patch data
    * Review the [ManageEngine API Documentation](https://www.manageengine.com/products/patch-management/help/) for required permissions
    * Check if there are organisational units the API key cannot access
    * Ensure the API key has permissions across all required scopes
  </Accordion>

  <Accordion title="Connection Timeout" icon="clock">
    **Symptoms**: Integration fails to connect or times out

    **Solutions**:

    * Verify the ManageEngine URL is correct and accessible from ThreatAware
    * Check firewall rules allow outbound HTTPS (443) to your ManageEngine instance
    * Confirm your ManageEngine Patch Manager is accessible via the internet (or review network requirements)
    * Test the URL in a browser to ensure it's reachable
  </Accordion>

  <Accordion title="No Data After 1 Hour" icon="database">
    **Symptoms**: Integration shows active but no patch data appears

    **Solutions**:

    * Verify there is patch data in ManageEngine Patch Manager to collect
    * Check the API key's scope and access permissions
    * Review ThreatAware integration logs (contact support if needed)
    * Confirm the systems you expect to see exist in ThreatAware from other integrations
  </Accordion>
</AccordionGroup>

## Additional resources

<CardGroup cols={2}>
  <Card title="ManageEngine API Documentation" icon="book" href="https://www.manageengine.com/products/patch-management/help/">
    Official ManageEngine documentation for API configuration and permissions
  </Card>

  <Card title="ThreatAware Support" icon="life-ring" href="mailto:help@threataware.com">
    Contact ThreatAware support for integration assistance
  </Card>
</CardGroup>

## Best practices

<Tip>
  **Credential Management**

  * Create a dedicated API key specifically for ThreatAware
  * Document credentials in your organisation's password manager
  * Rotate credentials annually or per your security policy
  * Monitor for authentication failures in ThreatAware regularly
</Tip>

<Tip>
  **Security Considerations**

  * Only grant read-only permissions (never write access)
  * Limit API key scope to only necessary systems
  * Review audit logs in ManageEngine periodically to monitor API usage
  * Follow your organisation's least privilege principles
</Tip>