Connectwise Automate

Overview

The Connectwise Automate integration enables ThreatAware to collect data from your Connectwise Automate environment, providing enhanced visibility into your security posture and asset inventory.

Connection Method: API Setup Time: 15-30 minutes Access Required: Administrator credentials

Use cases

Asset Discovery

Automatically discover and inventory assets from Connectwise Automate

Security Monitoring

Monitor security events and compliance data

Threat Detection

Detect and respond to security threats in real-time

Compliance Tracking

Track compliance status and security metrics

Setup instructions

Verification and testing

To verify the integration is working correctly:

Verify the connection by checking the integration status within the ThreatAware dashboard.
If the connection fails, ensure:
The API user permissions are correctly set.
Credentials and Company ID are accurate.
Network configurations allow API communication.
Refer to [API Permissions Documentation] for further assistance if needed.

Troubleshooting

Connection Issues

Symptoms: Integration fails to connectSolutions:

Verify credentials are correct and complete
Ensure API access is enabled in the system
Check firewall and network connectivity
Review error messages in ThreatAware logs

No Data After Connection

Symptoms: Integration shows active but no data appearsSolutions:

Wait up to 1 hour for initial data collection
Verify the API user has proper permissions
Check that data exists in the source system
Contact ThreatAware support for logs

Additional resources