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Overview

The Datto Autotask PSA integration enables ThreatAware to collect read-only data from your Datto Autotask PSA environment, providing visibility into your professional services assets and business data.
Connection Method: API Setup Time: 15 minutes Access Required: Administrator account

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Data collected

The Datto Autotask PSA integration provides:
  • Project and account information
  • Ticket and issue tracking data
  • Asset inventory from PSA
  • Company and contact details

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Setup instructions

1

Log in to Datto Autotask PSA

Access your Datto Autotask PSA console with an administrator account that has API access permissions.
2

Generate API Key and Secret

Navigate to your Datto Autotask PSA settings to obtain API credentials:
  • Locate the API Settings or Developer Settings section
  • Generate a new API Key
  • Copy the API Secret (also called API Token)
  • Note the Endpoint URL (typically https://webservices.autotask.net/ATServicesRest)
Keep your API credentials secure. Only share them through encrypted channels.
3

Configure in ThreatAware

Complete the integration setup in ThreatAware:
  • Open ThreatAware and navigate to Settings > Integrations
  • Search for and select Datto Autotask PSA
  • Enter the required credentials:
    • API Key: The API key generated in Datto Autotask PSA
    • API Secret: The API secret/token from your Datto account
    • Endpoint URL: https://webservices.autotask.net/ATServicesRest
  • Click Connect to establish the integration
4

Verify Connection

After connecting, verify the integration is working:
  • Check the Integration Status to confirm it shows Active
  • Wait for the initial data sync (typically within 1 hour)
  • Verify Datto Autotask PSA data appears in ThreatAware

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Required credentials

Field Name: Datto Autotask PSA API Key Type: String Description: The API key generated in your Datto Autotask PSA account
Field Name: Datto Autotask PSA API Secret Type: Password (encrypted) Description: The API secret/token associated with your API key
Store this credential securely in your organisation’s password manager for future reference.
Field Name: Datto Autotask PSA Endpoint URL Type: String Description: The API endpoint URL for your Datto Autotask PSA instanceFormat: https://webservices.autotask.net/ATServicesRest

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Verification and troubleshooting

Symptoms: Integration status shows authentication failureSolutions:
  • Verify the API Key and API Secret are correct
  • Ensure the API credentials were copied without extra spaces
  • Confirm the API key has not been revoked in Datto Autotask PSA
  • Check that your Datto account has API access enabled
Symptoms: Integration fails to connect or times outSolutions:
  • Verify the Endpoint URL is correct: https://webservices.autotask.net/ATServicesRest
  • Check firewall rules allow outbound HTTPS (443) to the Datto endpoint
  • Confirm the Datto Autotask PSA service is accessible and operational
  • Test the endpoint URL in a browser to ensure connectivity
Symptoms: Integration shows active but no PSA data appearsSolutions:
  • Verify there is project and account data in Datto Autotask PSA to collect
  • Check that the API credentials have read permissions
  • Wait for the next sync cycle (typically hourly)
  • Review ThreatAware integration logs for detailed error messages

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Best practices

Credential Management
  • Create a dedicated service account specifically for ThreatAware in Datto Autotask PSA
  • Document credentials securely in your organisation’s password manager
  • Rotate API credentials annually or per your security policy
  • Monitor for authentication failures in ThreatAware regularly