Issues

Issues lists every problem ThreatAware has found on your devices, one row per problem. Each issue comes from a Vital failing: a tool missing or inactive on a device, or a configuration check it doesn’t pass. Use it as your working list of what to fix.

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What’s in the list

Issue names depend on the integration. Some common ones: Custom Vitals raise issues too, with the message you write in their Flag Issue node.

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Find the issues you need

• Status: the menu next to the title switches between Active (the default), Inactive, All Unresolved and Resolved. The count beside it shows how many issues match.
• Search: use Search issues… at the top of the screen, or press ⌘ F.
• Columns: sort and filter from the column headers, and save the layout as a view from the views menu next to Issues.
• Export: download the list from the toolbar at the bottom of the screen.

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From issue to fix

Issues tells you what’s wrong. To work through it:

1. Open the device from Item to see all its Vitals and issues together, and View in X-Ray for the raw data.
2. To follow a group of failing devices, build the same filter on Devices, for example with View N not compliant in the integration’s Vitals, then click Track View. Track View isn’t available on Issues. See Tracked Views.
3. To alert people or raise tickets automatically, use Action Center.

On ThreatAware 3.2, use the footer’s Create Action button and pick a Continuous Action instead. See Action Center on ThreatAware 3.2. When the problem is fixed, for example the agent starts reporting again, the issue resolves on its own.

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Cross-references